TERMS OF PAYMENT, DELIVERY AND RETURNS
LOGISTIC COMPANIES DELAY DELIVERIES. DELIVERY PERIOD MAY BE INCREASED.
Currently, due to the geopolitical situation, Ushatava cannot guarantee that customers outside the Russian Federation will meet the delivery on time. It is temporarily impossible to return purchasing goods by persons outside the Russian Federation, please take this into account.
Please note that we will not be able to make changes to the paid order (change of color, size, characteristics, number of items). If your order has not yet been transferred to the transport company, it may be canceled. To do this, you need to contact us in an Telegram or call: +7(800)350-42-37, ext.1
We do our best to make it more convenient for you to place orders through our website.
You will find some basic information here:
The term of forming an order: 1-3 working days. It can be increased by 2 days during new collection releases and large drops seeing of the large number of orders.
A paid order cannot be changed. It can be canceled if it has not already been transferred to the shipping company. To do so, please contact us by phone +7(800)350-42-37, ext.1 or write in Telegram.
Delivery time is calculated individually and depends on the distance between the warehouse and the recipient, as well as customs clearance time. Delivery to remote locations may take longer than the specified time frame.
SENDING ORDERS FROM DIFFERENT SHOWROOMS
Important! The order may be sent with several parcels from different cities (showrooms).
If you have any questions or wishes about sending your order, please contact us by Telegram or +7(800)350-42-37, ext.1.
TERMS OF PAYMENT
The service of payment by the Internet is carried out in accordance with the Rules of the international payment systems Visa, MasterCard and Payment system MIR on the principles of confidentiality and security of payment.
Our company uses modern methods of verification, encryption and transmission of data over closed communication channels.
To proceed the payment you will need to enter: bank card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA, CVC2 for MasterCard).
All the necessary data is printed on your card itself. The three-digit security code is the three digits on the back of the card.
Next, you will be redirected to your bank's page to enter the security code that will be sent to you by SMS. If you did not get the security number, then you should contact your bank.
Payment on the website is carried out using:
- Bank card VISA / MasterCard / MIR.
Cases of refusal to make a payment:
- The bank card details were entered incorrectly;
- There are not enough funds to pay by this particular bank card;
- The bank card has expired. The validity period of the card, as a rule, is indicated on its front side. You can find out more about the validity period of the card by contacting your bank;
- This particular bank card is not intended to make any payments by the Internet. To find more information, contact your bank.
For payment with a bank card and other issues related to the operation of the site, contact us by phone +7(800)350-42-37, ext.1 or write us online.
The personal information you provide (name, address, telephone, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our web server.
COMPANY DETAILS
Company name: LLC "Ushatava"
EIN 200940006012
Bank details:
LLC Ushatava
Current account Number: KZ29914002203KZ00DH9
Currency: KZT
Branch: Bereke Bank JSC branch in Almaty
Mailing address:
A26F7X6/050000, Republic of Kazakhstan, Almaty city,
Medeu district, Nursultan Nazarbayev Avenue, house 128, non-residential premises 47
Tel.: +7(800)350-42-37, extension 1
E-mail: info@ushatava.com